If your business is moving online, congrats! There's so much exciting aspects to offering virtual classes and sessions.
Whether you're choosing to move your services online due to the pandemic, or you're moving locations and want to offer services to customers in a different location, or you simply want to expand your offerings to be both in person and virtual - we have you covered!
Now that you're a business on Bounce House, step one of your transformation is complete:
Creating a website that indicates what you sell, when you offer it, and a totally online way for customers to book time and pay you through credit card has been achieved when you set up your services and connect your bank account through Bounce House.
The hard part is honestly done!
Next, it's time to coach current clients through a transition. When you’re ready to meet online, explain exactly how virtual meetings will work, and emphasize what you can still achieve together. Reassure clients that you will be available to answer questions throughout the process, as they may need some hand-holding. When you are in meetings, focus on the actions you and they can take now, rather than dwelling on what’s been lost. You’ll set the tone for the transition, so the more upbeat and organized you are, the more likely people will be to come along.
Choose your communication tool. Get cozy with video conferences! We integrate with Zoom, so you can set your location to Zoom and connect or create a Zoom account. However, if you use a different video conference tool, you can set your service location to "My own link" and copy/paste yours. Here are some options:
Zoom: Zoom emerged as the wildly popular video application for individuals and institutions. We understand why people love it - it’s easy to download, quick to use, and you don’t even need to sign up for an account for the benefits. You can use Zoom on your desktop or from your phone to set up video and audio conferencing, webinars and break out rooms. Zoom is free, but limited to 40 minutes per meeting.
Google Meet: Google Meet (formerly Hangouts) is another video conferencing service that rivals Zoom. The free version is offered with every Gmail account and you can host up to 25 participants, with 10 individuals visible at a time. If you pay for G-suite, then you can unlock additional features for more participants (up to 250), webinar and streaming capabilities, and screen sharing.
BlueJeans: Probably the less well known of the list, Blue Jeans is a top notch video conferencing tool. They got the cool name because their founder wanted to make video chat feel “as comfortable and as casual as your favorite pair of jeans.” BlueJeans touts their enterprise grade security, and is respected as one of the most stable platforms for online video conferencing, with tools that allow you to share content quickly and securely.
WhatsApp: If you’re just looking for good old, standard texting, WhatsApp can be an amazing platform for businesses. WhatsApp makes it easier for customers all over the globe to contact you on a platform that they’ve most likely already adopted. WhatsApp is moving from being solely a personal use platform, to a platform that businesses have embraced due to the secure messaging features and far reach.
Choose your collaboration tool. When you're not in person, you may need to share documents, get contracts signed, and do some standard paperwork. If you use Google for Mail, you can use Google Drive to store and share documents with clients. DocuSign is another good one for collecting electronic signatures, it's not free, but you can use it for free for your first 90 days. If you need something stronger, look into Trello, or Asana, for project management.
Get cozy with online communication. If you are an online business, you may find yourself leaning into online marketing more than when you were in person. Instead of people walking by your studio or into your office, the meet cutes are less frequent from afar. Activate your social media presence, have fun with video content, and put yourself out there to be discoverable!